INFORMATION AND REFERRAL
The Department of Health and Human Services contracts with the Mental Health Association of Waukesha County to provide a “blended” helpline with trained Telephone Counselors available 24/7 to provide crisis intervention, emotional support and comprehensive information, and referral telephone support. The Mental Health Association of Waukesha County can be reached in two ways: By calling 211 on the telephone or via the Internet by clicking on 211/First Call For Help.
In addition, the Department of Health and Human Services provides intake and non-clinicial assessment services for a variety of human service programs. This service is to protect the health, safety, and well-being of children and to provide support, counseling and other services to children and families to ameliorate the effects of child abuse and neglect.
Information and Referral Services include:
- General Information and Referral
- Crisis Intervention
- Community Outreach
- Public Presentations
Intake and Assessment Services include:
- General Intake and Assessment
- Child Abuse/Neglect Investigations
- Custody Intake
- Juvenile Court Intake and Custody Intake
- Emergency After Hours Crisis Services
Fees are charged for some of these services. Where applicable, such fees are computed according to state ability to pay guidelines.
For additional information contact the Health and Human Services Department at (262) 548-7212 from 8:00 a.m. to 4:30 p.m. Monday through Friday, excluding holidays. After hours call 211.